1. Do you offer any guarantees?  

Yes!  We want our customers to shop with confidence.  Therefore, if you are not 100% satisfied with any product you purchase from Better Espresso, you may return it within 30 days from the date of purchase for a full refund of your purchase price, minus the original cost of shipping to you!   This is a straightforward, no hassle guarantee.  Simply follow our Return Policy.

2.  What are your business hours and how do I contact you?  

We are available Monday - Friday from 9:00 a.m.- 7:00 p.m. EST.  We can be reached via e-mail at info@betterespresso.com.  We are located at 568 Avawam Drive, Richmond, KY 40475.  

3. Where can I find information about cleaning my espresso machine?

 Always refer to your owners manual for cleaning instructions, regardless of the machine type.  An espresso machine can be damaged by using improper chemicals.  For an excellent article about cleaning a semi-automatic machine,  Click Here.

4.  I found small traces of coffee in my new espresso machine and grinder.  Did I receive a used machine?

No, your new machine is new. Better Espresso does not sell used merchandise unless it is very clearly advertised as such.

It's not uncommon for quality espresso machines and grinders to be bench tested prior to shipping.  The machines are cleaned very well after testing, but it's possible to still find trace amounts of coffee grinds.  We're thankful that many of the machines we sell are first tested before shipment.  From our customers perspective, it's frustrating to receive a machine that doesn't work.  From our perspective, it's just bad business to sell faulty merchandise.

5.  What size tamper should I use?

Quick Mill - 58 mm

La Pavoni lever machines- 51mm (for 1999 models and newer), 49 mm for pre-1999 machines

La Pavoni Cellini- 57mm 

Pasquini - 58 mm

Rancilio - 58 mm

Izzo Alex- 58mm