Limited Warranty

Our Saeco, Pasquin and Rancilio machines include a 2-year limited parts warranty which covers all non-wearing parts.  Damage due to electrical surges, improper installation, insufficient water filtration/softening, shipping, misuse and neglect will not be covered.

YOU MUST KEEP THE ORIGINAL PROOF OF PURCHASE TO OBTAIN WARRANTY SERVICE 

Who is covered?

The original purchaser or gift recipient who can provide proof of purchase from a retailer is covered. 

What is not covered?

Improper use and care can result in mineral buildup in the boiler which damages the product.  The warrantor is not responsible for any expense resulting from such damage including transportation, shipping, and repairs resulting from mineral build-up, also known as calcium deposits and lime scale.  It is strongly recommended that you descale your machine on a regular basis.  All damages caused by shipping, transporting, misuse and neglect are also not covered.  Because damages resulting from shipping a machine back for warranty service is not covered, we recommend that you insure your machine when shipping it.

What will be done?

During the applicable warranty period under normal household usage and care, the warrantor will repair or replace at its discretion, any mechanical or electrical part which proves defective.

How can you receive service?

Call Better Espresso at 859-779-0817.  A Return Authorization number and form will be issued.  Returns are accepted on defective units only after a Return Authorization number has been issued and a Return Authorization form has been completed and returned.  Returned units are subject to testing and inspection.  If a “defective” unit is found to be operating normally (user error), you will be required to pay the cost of shipping the unit back to your location.

DO NOT RETURN A PRODUCT WITHOUT WRITTEN AUTHORIZATION. Unauthorized returned products will not be accepted and will be returned to Sender at Sender’s expense. 

In the event service is required:

•  To obtain warranty service, a valid proof of purchase must be submitted.  Maintain a copy of proof of purchase for your records.

•  A completed and returned Return Authorization is necessary to obtain warranty services. 

•  You are responsible for loss or damage during incoming shipment. Insure your machine when shipping. Carefully pack your machine for shipping.

•  Be sure to enclose any accessories or components related to the product’s problem.

•  Retain tracking information for your protection in case of loss or damage in shipment. 

THIS LIMITED WARRANTY COVERS PRODUCTS PURCHASED AND USED WITHIN THE UNITED STATES AND DOES NOT COVER: 

•  Damages from improper installation.

•  Damages in shipping.

•  Defects other than manufacturing defects.

•  Damages from misuse, abuse, accident, alteration, lack of proper care and maintenance, or incorrect current or voltage.

•  Damage from service by anyone other than the warrantor.

•  Any transportation and shipping charges. 

The original manufacturer makes no warranty, express or implied, including without limitation, any warranties of fitness or merchantability, except as expressly set forth above with respect to such products or parts therefore.  Nor shall manufacturer have incurred any other obligations or liabilities on its part or be liable for any anticipated or lost profits, incidental damages, consequential damages, time charges, or any other losses incurred in connection with the purchase, installation, replacement, or repair of such products or any parts therefore whether original equipment or installed as a replacement covered by this warranty or otherwise.  Manufacturer does not authorize any person to assume for manufacturer any other liability in connection with the products or parts therefore.  Manufacturer assumes no liability for delay in performing its obligations hereunder if failure results, directly or indirectly, from any cause beyond its control, including any act of force majeure.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 

To contact us, call 859-779-0817.